Refund & Return Policy
At SY Store, customer satisfaction is our top priority. If you're not happy with your purchase, we offer a 14-day refund policy under the conditions outlined below.
1. Eligibility for Refund
You may request a refund within 14 days of receiving your order if:
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The product you received is damaged, defective, expired, or incorrect.
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The product is unused, unopened, and in its original packaging.
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You contact us within 14 days from the delivery date.
Unfortunately, we do not accept refunds for:
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Used, opened, or tampered products.
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Products returned after 14 days.
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Items purchased on sale (unless damaged or defective).
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Products that caused allergic reactions (please patch test before use).
2. How to Request a Refund
To initiate a refund, please follow these steps:
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Contact us via email at business.systore@gmail.com or WhatsApp at +92 312 7862589 within 14 days of delivery.
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Provide the following information:
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Order number
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Reason for refund
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Clear photos of the product(s) and packaging
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Wait for confirmation and return instructions from our customer support team.
3. Return Shipping
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You may be asked to return the item to us at your own expense unless the product is damaged or incorrect due to our error.
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Please ensure the product is safely packaged to avoid damage during transit.
4. Refund Processing
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method or via bank transfer within 5–7 business days.
5. Exchanges
We do not offer direct product exchanges. If you want a different item, you may return the original (if eligible) and place a new order separately.
6. Contact Us
If you have any questions or concerns about this policy, feel free to reach out:
SY Store
📍 Din Gardens, Chiniot, Punjab, Pakistan
📞 +92 312 7862589
📧 business.systore@gmail.com
Your trust matters. We’re here to ensure you feel confident shopping with SY Store.